Images and descriptions of each product are available online, as well as a size chart to help in choosing the correct size.

For more information, or to request additional measurements for a specific size, offers the Product Advisor service that can be reached by writing to


All prices published online, payments, receipts and invoices are in Euro (€/EUR).

A receipt will be issued for orders shipped to Italy

You may only request an invoice at the time of purchase. In order for an invoice to be issued, you must provide an Italian billing address and Italian fiscal information.

Due to the restrictions written above, any invoice requests made after a purchase has been completed cannot be processed.


The following methods of payment are accepted by 

Bank Wire Transfer

When Bank Wire Transfer is selected as the method of payment, the Client will automatically receive an email containing the bank account information for The merchandise will then be reserved for the order until payment has been confirmed. The Client is asked to fax or email a scanned copy of the Bank Wire Transfer within 48 hours of receiving the email request for payment.

It is mandatory that the Client fax or email a scanned copy of the Bank Wire Transfer within 48 hours to avoid the cancelation of the order.

If the fax or scanned copy of the Bank Wire Transaction is not received within 48 hours of the request, the order will be cancelled.

The merchandise will be shipped once has confirmed the payment and the merchandise is available for shipment. This  method  of payment is not  available  in  all  countries. Please check  availability at the time of purchase.

PayPal accepts payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified PayPal account is registered with. 

FIRST TIME CLIENTS may request the Bank or PayPal to double check the transaction and the account information. This verification process will delay immediate shipping. also reserves the right to ship the order only to the Billing Address.


On you can Pre-Order items that have an expected shipment date in the coming months.

The expected shipment date indicated is the confirmed date given to IT by the supplier.

If using a Credit Card or PayPal, the full price will be deducted the same day in which the order is placed.

If paying for a Pre-Order by Bank Wire Transfer, payment must be sent within 48 hours from the time in which the order was placed. is not responsible for changes to the delivery date, cancellations or modifications of Pre-Order items caused by supplier production changes.

If a Pre-Order item can no longer be sold, the amount payed will be refunded using the original payment method.

Pre-Order items will be shipped as soon as they are available.



Once an order is placed for available items, no changes can be made to that order.

Orders placed separately will be shipped separately.


Clients who have received a Promo Code, by newsletter, through social networks or on approved promotional websites, can insert this code during checkout. Each code has a validity, start and end date, which limits its use and cannot be extended.

ONLINE PRODUCTS & IMAGES declines any responsibility that, due to a particular configuration of a Client’s computer or malfunction, the colours of the products visualized on the website could appear to be slightly different from the original.

Images on belong to CHARLOTTE SNC and any unauthorized use of these images without the express written consent of CHARLOTTE SNC is forbidden.

It is possible that Designers may make changes during the production phase or decide not to produce an item.

In the event there is a change to a Pre-Order item or an item does not arrive from the Designer, will contact the Client for express approval and either proceed with shipment or cancel the order for a refund.

For more information contact:


Items featured on the website reflect the actual availability of the item in colour and size. The website is linked to all the holdings of CHARLOTTE SNC including warehouses and stores.

As an authorized retailer of all brands present on the website, guarantees the complete authenticity of each and every item featured.

Once an order request has been received, reserves the right to re-confirm the availability of the merchandise.

Clients will be informed if, for any reason, the item ordered is not available or if the order cannot be processed as per the Client’s request.


This notice contains the legal terms and conditions that govern the website,

Users of accept and agree to respect all the conditions included in this declaration.

If Users do not accept these terms, CHARLOTTE SNC reserves the right to ask the Users to refrain from using the website

The access and the use of the website are for personal use only.

The visualization of the website provides Clients with product information and the possibility to purchase merchandise.


CHARLOTTE SNC is the owner of the website and its contents. The material included in the website is protected by copyright.

Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from CHARLOTTE SNC

CHARLOTTE SNC does not allow the use of the website’s contents or the trademark for any other purpose than what is written above.


CHARLOTTE SNC owner of,reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.

Once an order is placed for available items, no changes can be made to that order.

Orders placed separately will be shipped separately.

For purchases containing more than 3 products and bulky goods, it is recommended to place separate orders. Otherwise Société Anonyme reserves the right to contact the customer to request an extra cost for shipping the order.

CHARLOTTE SNC owner of, reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping.

CHARLOTTE SNC owner of, reserves the right to decline to process an order and/or offer services to anyone at any time.

For returns from outside the European Union customer will be charged of the payment of Italian customs duties. And, during sales period, to the payment of shipping cost. During sales, payment of shipping cost for returns will be charged also for orders from European Union (Italy not included).


CHARLOTTE SNC has created and published the website with the mission to offer a service exclusively for its own Clients.

The products on sale on the website are destined to the Final Customer. By “Final Customer” CHARLOTTE SNC owner of, intends person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at

Therefore, CHARLOTTE SNC requests Users who are not considered a “Final Customer” to refrain from attempting to establish business relations with nor use accounts of third parties to forward purchase orders relative to the merchandise on sale.

Regarding the commercial policy described above CHARLOTTE SNC, owner of the website, reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.


To place orders at Clients must:

– Be an individual as defined as a “Final Customer”.

– Be 18 years or older.

– Be eligible and competent to enter legally binding contracts.

– Have a valid email address.

– Have at least one of the following: a valid Credit Card, a Verified PayPal Account, or a Bank Account.


CHARLOTTE SNC publishes information on its website to provide a service to Users but declines any responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once notified, will execute an immediate correction.

CHARLOTTE SNC owner of, also reserves the right to make corrections and changes to the website when necessary without giving prior notice.

CHARLOTTE SNC owner of, does not offer any guaranty that the information published on its own website, is in conformity with the laws of the User’s competent jurisdiction., the website of CHARLOTTE SNC, is a protected website according to international Internet standards. CHARLOTTE SNC owner of, declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the website and declines any responsibility from eventual faulty operations of the website due to the deactivation of “cookies” in the User’s browser.

Users must accept the terms and conditions of this legal notice and must be sure to visit these pages periodically for updates, changes and corrections.

CHARLOTTE SNC owner of, reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.


Entering this website the User and CHARLOTTE SNC owner of, agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the website.

CHARLOTTE SNC owner of, does not guarantee in any way that materials present on the website are in accordance with current regulations of other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter website from said locations do so at their own risk and are solely responsible to respect relative local laws.

Under EU regulation 434/2013, cross-border disputes can be settled out-of-court by using this online platform:

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