If for any reason Clients are not satisfied with an order, the items can be returned for Size/Colour Exchange or Refund within 15 days of the order’s delivery date.
The Security Tag must still be intact and attached to returned items.
To request a return, you must send, via e-mail to email@example.com , your Order Number, details of your account and articles numbers of the items to be return. Once notified, www..societeanonyme.it will send a confirmation email, with the Return Authorization Number (RAN), the shipping label and instructions for the return shipment.
The return shipment is FREE when shipped using the courier provided by www..societeanonyme.it.
If the return package is shipped using a different courier than the one provided, all consequent costs will be the Client’s responsibility.
Returns must be shipped within 20 days of the order’s delivery date.
Types of Returns
Items can be exchanged only when a different size or a different colour of the same Item Code is available. The new item will be eligible for return through the same return procedure.
PLEASE NOTICE: if you made an exchange during sales, shipping cost of new item will be paid by the customer.
Refunds will be processed as soon as returned items have been checked and accepted by www..societeanonyme.it.
Orders paid by PayPal or by Bank Wire Transfer will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
For returns from outside the European Union customer will be charged of the payment of Italian customs duties. And, during sales, to the payment of shipping costs.
Return Terms & Conditions
The Security Tag must still be intact and attached to returned items. Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.
Shoes and other accessories must be returned with their original boxes, which are considered integral part of the product and must not be damaged and/or altered or used as the external parcel for the shipment.
Swimwear (bikini bottoms, swim shorts or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Items that have any sign of use or wear will not be accepted and will be returned to the Client.
Items must be returned in their original packaging with all original accessories, components and instructions. Furthermore, they must be packaged in the same suitable manner in which they were received.
Returns must be packaged in the www..societeanonyme.it box, which must be securely sealed with adhesive tape. In case the www..societeanonyme.it box is no longer available, clients may use another type of packaging suitable for the shipment of www..societeanonyme.it.
In the case of defective or incorrect merchandise, we invite Clients to immediately contact firstname.lastname@example.org. www..societeanonyme.it reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
Pickups for all authorized returns with www..societeanonyme.it courier account numbers must originate from the same country of the original shipment.
In the case that the return shipment requires pickup or the payment of any added fees, www..societeanonyme.it reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
www..societeanonyme.it reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, www..societeanonyme.it will deduct a 10% administrative/re-stocking fee from the refund.
Exceptions from the right of withdrawal for contracts concluded on the website www..societeanonyme.it are excluded in accordance with Article 59 of the Italian Consumer Code as regards the following:
a) The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
b) The supply of goods which are liable to deteriorate or expire rapidly.
As an example, but not limited to, the following list of items are excluded:
– Expressly indicated items from the underwear section.
– Expressly indicated items from the Beauty section.
For every item where the exclusion of withdrawal is applied, www..societeanonyme.it. provides indication to the consumer directly on the item page. At its sole discretion, www..societeanonyme.it. has the right to accept the withdrawal request even for goods that are excluded from the right, if it deems the reasons appropriate and justified. For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.